Salon Policy and Procedures Part 2
Implementation of Salon Policy and Procedures
Salon Policy and Procedures Implementation is a vital key to the success of you salon. It is also important as if it is done poorly you will have wasted a large sum of money on a folder filled with paper that sits out in your back room.
When informing your team of the new policy and procedures manuals that you are about to implement, make sure they are enrolled fully and understand the real business reasons for making such changes to your business. It is best no to underestimate your team by hiding from them the impact the salon systems will have such as increases in productivity and financial gain.
Before finalizing the salon operations systems, ask your team if they have any ideas or things they would like to see happen that would improve their experience working for you or improve the way they deal with the clients. Hairdressers and beauty therapists are creative, caring people and usually want to do what is best for the client, so it is a great idea to enroll them in the process. This will also give you a better response when it comes time for implementation.
The day of implementation in the Salon.
There are two ways to implement a Salon Policy and Procedures manual. The first is to do it in stages, introducing one module at a time, for example start with just a customer service system or a retail recommendation script, then introduce the operations later, the team bonuses and training schedule after that…you get the picture.
The second way is to close down the salon for a day, have all of the team present and do one or two days of high intensity training, including role playing, practice on family clients and testing and reading through the entire manual. Both ways have their benefits. I think it is worth closing the salon for as it lends an extra sense of importance and excitement to the process and most systems work best all together rather than in bits and bobs.
Make sure that all of the team are good to go before opening the salon again and reward great performance from the outset of the new systems.
If you are looking for salon policy and procedures documents we recommend having a look at the One Stop Salon Business Shop’s stuff, as you can download fully adjustable templates to do it yourself or you can get all the salon business tools in one package with their Salon Policy and Procedures Manual, which has been used, tested, proven and improved over 15 years in the industry.
Good luck and feel free to pen us any questions you have as you implement your Salon Policy and Procedures
All the Best!